Privacy Policy

Privacy Policy

Effective Date: February 11, 2026

At JNR Cruiser (jnrcruiser.com), we are committed to maintaining the highest standards of integrity, privacy, and security for our customers. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information in accordance with international data protection standards and the Australian Privacy Principles (APP).

By accessing our website and utilizing our services, you acknowledge and agree to the terms outlined in this policy.

1. INFORMATION WE COLLECT

To provide a seamless shopping experience and ensure regulatory compliance, we collect several categories of information:

  • Personal Identification Information: Includes your legal name, date of birth, and gender. Note: Date of birth is strictly collected to satisfy mandatory Age Verification requirements for the sale of nicotine-related products in Australia.

  • Contact Information: Includes your primary email address, billing address, shipping address, and telephone number.

  • Payment and Financial Data: All financial transactions are processed via secure, PCI-DSS compliant third-party payment gateways. JNR Cruiser does not store or have access to your full credit card numbers or CVV codes.

  • Technical and Usage Data: Includes your Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

  • Interaction Data: Information on how you use our website, products viewed, and search history to optimize our user interface.

2. LEGAL BASIS FOR PROCESSING

We process your personal information under the following legal frameworks:

  • Contractual Necessity: To process and deliver your orders and manage payments.

  • Legal Obligation: To verify your age and comply with Australian customs and tobacco control regulations.

  • Legitimate Interests: To improve our services, prevent fraud, and provide tailored bulk purchase discounts to our retail and wholesale partners.

3. HOW WE USE YOUR INFORMATION

JNR Cruiser utilizes the collected data for the following professional purposes:

  • Order Fulfillment: Managing the entire lifecycle of your purchase, from payment processing to delivery by international and local couriers (e.g., Australia Post).

  • Customer Support: Providing efficient assistance via email and WhatsApp (+44 7730345212) for order inquiries or technical issues.

  • Regulatory Compliance: Performing mandatory age-gate checks to prevent underage access to vaping products.

  • Marketing & Loyalty: Notifying you of new JNR product launches, seasonal promotions, and tiered bulk discounts (only with your explicit consent).

4. DATA DISCLOSURE AND THIRD-PARTY SHARING

We maintain a strict policy of never selling or renting customer data to third-party marketing firms. Information is only shared with trusted service providers essential to our operations:

  • Logistics Partners: Shared only to the extent necessary for accurate delivery within Australia and globally.

  • Fraud Prevention Agencies: To verify the legitimacy of transactions and protect both the consumer and the Site from unauthorized charges.

  • Legal Authorities: If required by Australian law, or in response to a valid legal request by a governmental body.

5. DATA SECURITY & ENCRYPTION

JNR Cruiser implements robust technical and organizational measures to safeguard your data:

  • Secure Socket Layer (SSL) Technology: All data transmitted between your browser and our servers is encrypted using industry-standard SSL technology.

  • Anonymized Packaging: To protect your personal purchase privacy, all logistics units are dispatched in discreet, neutral packaging without any identifying branding regarding the contents.

  • Internal Access Control: Access to personal data is strictly limited to authorized personnel who require the information to perform their specific job functions.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses "cookies" to enhance site navigation and analyze site usage. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that this may restrict access to certain functionalities, such as the persistent shopping cart.

7. YOUR DATA RIGHTS

Under applicable privacy laws, you have the following rights:

  • Right of Access: You may request a copy of the personal data we hold about you.

  • Right to Rectification: You may request that we correct any inaccurate or incomplete information.

  • Right to Erasure: You may request the deletion of your account and associated data, subject to legal record-keeping requirements.

  • Opt-out: You may withdraw your consent for marketing communications at any time via the "Unsubscribe" link in our emails.

8. PROTECTION OF MINORS

JNR Cruiser is an adult-only retail destination. We do not knowingly collect data from individuals under the legal smoking age in Australia. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it from our systems.

9. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."

10. CONTACT INFORMATION

For any inquiries regarding your privacy, or to exercise your data rights, please contact our Data Protection Team: